95, Wilton Road Suite 717, Victoria SW1V 1BZ London, United Kingdom + 44 74 87224478 info@strategaconsulting.biz

​Business Processes Design and Improvement Definition

In times of constant change in customer expectations, it is vital to sustain a competitive advantage and to be able to transform the company’s strategy and operational capabilities. By analysing at the organisation’s end-to-end process flow, we help you to build closer relationships with your customers in a faster, sharper and more innovative way to respond to their needs.

Recommended Audience:

Facilitated by our Certified Management Consultant, this workshop is recommended for Senior Executives, Heads of Departments, Quality & Continuous Improvement Managers and Customer Service Managers, Project Champions or Project Sponsors of manufacturing and process industries who are interested in raising their awareness of the process approach and practical application of the process mapping.


  • Lectures, video presentation, group activities, discussions, questions and answers.
  • Business simulation exercises.

Learning Objectives:

  • To introduce the process thinking and its position in the ISO 9001.
  • To learn the tools for understanding the voice of the customer (Kano model, surveys, interviews).
  • To gather stakeholder-, regulatory-, legislative-, compliance- and standard-related requirements.
  • To acquire methods to design/define processes.
  • To learn key tools in process definition: SIPOC, flowchart.
  • To define measures of the process performance (CTQ trees and operational definition).
  • To understand the Supply Chains and the role of customers in Supply Chains.
  • To learn methods to standardise processes.
  • To learn the key tools in the process standardisation: e.g. SOPs, Visual Aids, 5S.
  • To understand process design/definition applied in the continuous and gradual change improvement activities.


  • Acquire an overview on the relevant concepts of the process design and optimisation.
  • Get the practical skills of process standardisation tools.


3 days

Award of Certificate:

Stratega Consulting Ltd. is to issue the Certificate of Attendance to participants who will have attended at least 85% of the workshop.

Contact us to discuss your training needs

Business Inquiries

95, Wilton Road Suite 717, Victoria SW1V 1BZ London, United Kingdom
+ 44 74 87224478

We use cookies for statistical purposes as part of our work to create a good website.
Unless you say "no thanks to cookies", we assume that you agree to our cookie policy.

You can also click yes to cookies to accept our cookie policy.