“What is Six Sigma” is the introduction to how the Operational Excellence approach utilises the Six Sigma methodology to control process variation and ultimately achieve a Zero Defects production process. This training material covers Six Sigma topics, such as demonstrating the importance of going beyond the 99% defect free level and how Six Sigma is Customer, Process and Employee focused. The training materials also explain the TOP (Transformation Optimising Process) method and other tools used to achieve the goals of Six Sigma, including DMAIC, DFSS, and Business Process Management. In short, these materials are an important step to Operational Excellence.
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