This training material is an important tool for a training manager and an excellent starting point for adopting and using the Balanced ScoreCard. It introduces the Key Performance Indicators (KPIs) and explains how KPIs contribute to the success of Operational Excellence, by measuring the progress of the Continuous Improvement process – what gets measured gets done! KPIs measure and monitor important company elements such as Quality, Cost, Delivery and Morale. The material also covers features, such as the KPI system and the important key factors to a successful Operational Excellence implementation.
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