95, Wilton Road Suite 717, Victoria SW1V 1BZ London, United Kingdom + 44 74 87224478 info@strategaconsulting.biz

REFUND & CANCELLATION POLICY

Terms of Use for Documents

By purchasing the documents and e-Learning modules from the Stratega Consulting Ltd., you agree to be bound by the following terms and conditions governing the proper usage of our documents. These documents include training presentations/guides, templates, tools and frameworks/models.
 
The terms and conditions of usage for the documents supplement our general Terms & Conditions.  
 
GENERAL

  • After you order a document and pay any corresponding price (for your security, we do not store any credit/debit card information), you may download and access the document for your personal use or for a single Customer location.
  • You are responsible for ensuring before purchase that your device meets any minimum system requirements. You are responsible for any internet or other connection charges you may incur in connection with your download, access and use of the store.

Preview

We provide a sample of the document such as a training presentation for your preview as a way to let you browse a document prior to your order. To preview the document, click on the 'Preview' button.

You should purchase and download the document only if you are satisfied that the quality and contents meet your expectations or needs. If you have any questions of the document or require more information, contact us first before you order.

All training presentations and frameworks/models do not contain speaker or trainer notes for the presenter. 

Downloaded Products

All sales of downloaded electronic and digital products purchased from Stratega Consulting are final. No refunds or returns will be permitted. Once the materials are downloaded, the delegate will not be eligible for any refund what so ever.

If the downloaded document is incomplete or defective, please contact us and we will replace it within 24 hours.

e-Learning Modules

Video modules

You will have access to the video modules after your initial purchase. Just sign in with your email address and your password.

Tests, Correct answers to the tests and reference materials (Reference Guides, Operating Subjects, Formats & Examples) are downloadable. Once the materials are downloaded, the delegate will not be eligible for any refund what so ever.

e-Consulting

e-Consulting sessions can be cancelled or rescheduled up to one week notice without extra fees, provided the next requested time slot is available in case of rescheduling. Cancellations with less than one week notice incur in a fee of 50% and rescheduling will incur in an administrative fee of 20%.

Workshops

Depending on the number of days before commencement of a workshop, the following percentage of applicable fees will be refunded to the delegate:

  • 80% if the cancellation is requested 21 days in advance
  • 50% if the cancellation is requested 07 to 20 days in advance
  • NIL if the cancellation is requested less than 7 days before commencement of a course / programme

Course Rescheduling/Cancellation by Stratega Consulting Ltd.

Stratega Consulting Ltd. reserves the right to postpone or cancel an event, to change the location of an event because of insufficient enrolments, instructor illness or force-majeure events (like floods, earthquakes, political instability, etc.)

If Stratega Consulting Ltd. postpones/cancels a training event, the options available for the delegate are as under

  • Ask for full refund: Delegate can ask for full refund if the rescheduled dates do not suit them
  • Reschedule to a future class in any location: Training fees already paid will be credited towards the rescheduled date. If the delegate is unable to attend the rescheduled event, the delegate will receive 100% credit representing payments made towards a future Stratega Consulting Ltd. event
  • Delegate may send a replacement.

Stratega Consulting Ltd. is not responsible for any loss or damage as a result of substitution, alteration, postponement, or cancellation of an event due to causes beyond its control including without limitation, acts of God, natural disasters, sabotage, accident, trade or industrial disputes, terrorism or any such events.

Getting Your Refund

E-mail your refund requests to info@strategaconsulting.biz. Please include the words "Refund Request" in the subject line of your e-mail.

To serve you and other customers better in the future, we request (but do not require) that you tell us why you want a refund. We want satisfied customers.

Please remember that asking for a refund but continuing to use the products purchased from us is the same thing as stealing and may also violate applicable intellectual property rights law.

Send your written refund requests by mail to:

Stratega Consulting Ltd.
Attn: Returns Department.
SVS House, Oliver Grove
London SE25 6EJ
United Kingdom
 

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Business Inquiries

Address
95, Wilton Road Suite 717, Victoria SW1V 1BZ London, United Kingdom
Phone
+ 44 74 87224478
E-mail
info@strategaconsulting.biz

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