By purchasing the documents and e-Learning modules from the Stratega Consulting Ltd., you agree to be bound by the following terms and conditions governing the proper usage of our documents. These documents include training presentations/guides, templates, tools and frameworks/models.
The terms and conditions of usage for the documents supplement our general Terms & Conditions.
We provide a sample of the document such as a training presentation for your preview as a way to let you browse a document prior to your order. To preview the document, click on the 'Preview' button.
You should purchase and download the document only if you are satisfied that the quality and contents meet your expectations or needs. If you have any questions of the document or require more information, contact us first before you order.
All training presentations and frameworks/models do not contain speaker or trainer notes for the presenter.
All sales of downloaded electronic and digital products purchased from Stratega Consulting are final. No refunds or returns will be permitted. Once the materials are downloaded, the delegate will not be eligible for any refund what so ever.
If the downloaded document is incomplete or defective, please contact us and we will replace it within 24 hours.
You will have access to the video modules after your initial purchase. Just sign in with your email address and your password.
Tests, Correct answers to the tests and reference materials (Reference Guides, Operating Subjects, Formats & Examples) are downloadable. Once the materials are downloaded, the delegate will not be eligible for any refund what so ever.
e-Consulting sessions can be cancelled or rescheduled up to one week notice without extra fees, provided the next requested time slot is available in case of rescheduling. Cancellations with less than one week notice incur in a fee of 50% and rescheduling will incur in an administrative fee of 20%.
Depending on the number of days before commencement of a workshop, the following percentage of applicable fees will be refunded to the delegate:
Course Rescheduling/Cancellation by Stratega Consulting Ltd.
Stratega Consulting Ltd. reserves the right to postpone or cancel an event, to change the location of an event because of insufficient enrolments, instructor illness or force-majeure events (like floods, earthquakes, political instability, etc.)
If Stratega Consulting Ltd. postpones/cancels a training event, the options available for the delegate are as under
Stratega Consulting Ltd. is not responsible for any loss or damage as a result of substitution, alteration, postponement, or cancellation of an event due to causes beyond its control including without limitation, acts of God, natural disasters, sabotage, accident, trade or industrial disputes, terrorism or any such events.
Getting Your Refund
E-mail your refund requests to firstname.lastname@example.org. Please include the words "Refund Request" in the subject line of your e-mail.
To serve you and other customers better in the future, we request (but do not require) that you tell us why you want a refund. We want satisfied customers.
Please remember that asking for a refund but continuing to use the products purchased from us is the same thing as stealing and may also violate applicable intellectual property rights law.
Send your written refund requests by mail to:
Stratega Consulting Ltd.
Attn: Returns Department.
SVS House, Oliver Grove
London SE25 6EJ
Create an account by entering the information below. If you are a returning customer please login at the top of the page.