The long-term business success of any company depends on their ability to continually improve the quality of services and products they provide. Emphasis must be placed on ensuring the systems in place to support the business growth.
However, a company cannot just have a vision or a written procedure. What is more important, they have to actually make it work.
This means communicating the process to the people who create, edit and use the documented information. Making changes to ‘the usual way of doing things’ is never easy, and a company needs to follow up initial training with reminders and spot checks or mini-audits to ensure that ‘the new way’ becomes ‘their way’.
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