95, Wilton Road Suite 717, Victoria SW1V 1BZ London, United Kingdom + 44 74 87224478 info@strategaconsulting.biz

​KAZPOST: Business Processes Transformation Programme

Kazpost JSC is the postal operator of the Republic of Kazakhstan. It represents the Postal Administration of Kazakhstan in the Universal Postal Union and it is one of the key elements of the nationwide infrastructure.

Kazpost JSC provides a wide range of postal, financial, brokerage, agency, electronic services.

The Customer was actively in the process of modernisation and transition to quality service delivery. Thus, the aim of a project that Stratega successfully implemented for them was to improve their performance, to create a competitive advantage by establishing a process of continuous improvement. This required aligning the programme with the strategic vision and ensure the efficiency of business processes by optimising processes and structure.

                                                     

            

Project Scope

            
  • Delivery of training on the methods, systems, tools and principles of lean management for the transformation team
  • Detailed mapping of sorting processes: deep analysis of the sorting processes
  • Benchmark analysis and performance gap analysis amongst regional sorting centers
  • Developing recommendations for optimising the staff of the sorting department
  • Development of recommendations for the automation of sorting processes
  • Replication of the introduced sorting processes in the defined regional subdivisions of the Customer
  • Development of a lean management methodology specific to the Customer sorting processes
  • Monthly status report to the project’s Customer
            
            

Results

            
  • Trained specialists with a certificate of training on the methods, systems, tools and principles of lean management
  • Comprehensive Process Mapping: analysis of the elements of the sorting processes representing value and loss for the Customer
  • Lead Time Deployment: description and evaluation of sorting processes by means of detailed Process Mapping
  • Labor Productivity Deployment: detailed description and optimization of single tasks
  • Standardised stable sorting processes
  • Reduction of complaints and internal waste
  • Significant increase of productivity in the sorting centres
  • Reduction of total costs beyond customer’s targets
            

 

 

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Business Inquiries

Address
95, Wilton Road Suite 717, Victoria SW1V 1BZ London, United Kingdom
Phone
+ 44 74 87224478
E-mail
info@strategaconsulting.biz

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