KAZPOST: Business Processes Transformation Programme
Kazpost JSC is the postal operator of the Republic of Kazakhstan. It represents the Postal Administration of Kazakhstan in the Universal Postal Union and it is one of the key elements of the nationwide infrastructure.
Kazpost JSC provides a wide range of postal, financial, brokerage, agency, electronic services.
The Customer was actively in the process of modernisation and transition to quality service delivery. Thus, the aim of a project that Stratega successfully implemented for them was to improve their performance, to create a competitive advantage by establishing a process of continuous improvement. This required aligning the programme with the strategic vision and ensure the efficiency of business processes by optimising processes and structure.
Delivery of training on the methods, systems, tools and principles of lean management for the transformation team
Detailed mapping of sorting processes: deep analysis of the sorting processes
Benchmark analysis and performance gap analysis amongst regional sorting centers
Developing recommendations for optimising the staff of the sorting department
Development of recommendations for the automation of sorting processes
Replication of the introduced sorting processes in the defined regional subdivisions of the Customer
Development of a lean management methodology specific to the Customer sorting processes
Monthly status report to the project’s Customer
Trained specialists with a certificate of training on the methods, systems, tools and principles of lean management
Comprehensive Process Mapping: analysis of the elements of the sorting processes representing value and loss for the Customer
Lead Time Deployment: description and evaluation of sorting processes by means of detailed Process Mapping
Labor Productivity Deployment: detailed description and optimization of single tasks
Standardised stable sorting processes
Reduction of complaints and internal waste
Significant increase of productivity in the sorting centres
Reduction of total costs beyond customer’s targets
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